Colette shows what great service can do

Reddish Area Manager Colette is featured in a local newspaper piece explaining how a great sales service is about more than just a cheap sales fee…

Local agent shows clients that great service really makes the difference

Colette Fletcher is the Personal Agent with a difference; working exclusively in Reddish for the local independent estate agents, Philip James Wilson. You may have seen her For Sale boards while out and about in Reddish, but it is more likely that you will have seen her Sold boards given her recent successes!

“The market in Reddish is really strong at the moment,” says Colette, “properties are receiving several offers in a short amount of time and we have been selling much more quickly than in the last couple of years.”

Colette’s clients speak very highly about her expertise and customer service; her knowledge of the Reddish market and the value of Reddish properties is unbeatable and this is exemplified by some of her recent success stories.

Hurst Street, Reddish – A vendor left disappointed by their previous agent

“When I met the vendor in the last week of August to carry out my valuation, she informed me that the property was already on the market with another agent. I asked why she had invited me to visit her property and she explained that the house had been on the market for 5 months and she was incredibly disappointed with the service she had received from them. I felt confident we could do much more for her and I knew some buyers who were looking for a property just like hers. The vendor agreed to put the house on the market with me and after only 3 weeks we had agreed a sale!”

The vendor had this to say about her experience.

“From meeting Colette on her initial visit I had every faith that she was doing her utmost to not only sell the property but also to ensure the process was as stress-less as possible. Colette made me feel that I was an important client, always gave feedback with constant updates and I cannot speak highly enough of her work. I can honestly say that Colette’s professionalism, care and empathy shone through from the start and I cannot thank her and her colleagues enough for an amazing service!”

Margaret Street, Reddish – A cheaper service does not mean everything

“I originally carried out a free valuation on the property at the end of April before it was put on the market. The moment I stepped into the house, I knew we had buyers who would be really interested. Sadly, the vendors chose an agent who offered their service for a lower sales fee.

After 3 months, I received a call from the couple to say that they felt they were not receiving the level of service they expected and that they had decided to change agents and instruct me instead. Just one week later, the vendors had accepted an offer on their property and also found the house of their dreams through Philip James Wilson!”

“I think this shows how pro-active we are, I know my database of vendors and buyers really well, so I know who to contact when certain properties come on to the market.”

Bedford Street, Reddish – Not your average two bedroom terrace

I visited this property in September expecting a standard 2 bedroom terrace but what I found was quite different; it was a beautiful contemporary home with a converted loft space. After I saw this, I altered my initial thoughts on price and advised the vendor that she had a wonderful property with an element of surprise and because of this we would need to push the price for a ‘2 bedroom terrace’. Within 4 days we had multiple viewings and received an offer that the vendor was delighted to accept!

Hassop Road, Reddish

Multiple offers received within 2 weeks!

“In the current market, at Philip James Wilson, we are finding that properties are moving quickly and we are achieving the best possible price for our vendors too. It is so important to make the right choice of agent to try and ensure your property sells for the best possible price in the shortest possible time with a team who will give you the best possible customer service too.”

If you are interested in selling your property, contact Colette for a free valuation on 0161 431 5556 or 07770 979 956. You can also email her at colettefletcher@philipjames.co.uk

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